Training : Optimising service levels and organisation
Level : Definition (DEF03EN)
Short description
This course aims to improve customer satisfaction and operational efficiency by optimising service levels in industry. Aimed at supply chain managers, customer service managers and performance analysts, it covers the importance of service levels, the factors affecting them, and strategies for improving them, particularly by improving product availability and order accuracy.
The programme incorporates modern tools such as ERP systems to help plan and monitor progress, and includes a practical workshop to develop action plans. This interactive training includes presentations, case studies and group discussions, giving participants the resources and skills they need to optimise service levels effectively.
Trainer(s)
- Senior Supply Chain Consultant
Duration
- 1 to 5 days
Rate
- A quotation will be provided once the requirements have been analysed.
Program
Introduction to service level (1 hour)
- Definition and importance of service level
- Key components of service level (availability, performance, quality)
- Impact on customer satisfaction and overall performance
Analysis of factors affecting service rate (1 hour)
- Identification of common obstacles (late deliveries, stock-outs, errors)
- Measurement and evaluation of current service efficiency
- Example of service rate diagnosis
Optimisation strategies (2 hours)
- Methods for improving product availability and reducing delivery times
- Improving order accuracy and service quality
- Practical cases and application of strategies
Support tools and technologies (1 hour)
- Presentation of planning and monitoring tools (ERP systems, supply chain management software)
- Using technology to improve visibility and responsiveness
- Examples of effective tools for monitoring service levels
Interactive workshop and discussion (2 hours)
- Practical exercise: developing an action plan to improve service levels
- Discussion of challenges and best practices
Objectives of this course
This session aims to provide participants with advanced skills to improve service levels in an industrial environment, with a focus on increasing customer satisfaction and improving operational efficiency.
Requirements
- Basic knowledge of supply chain principles.
- Experience in operations or customer service management.
Target audience
01. Supply Chain and Logistics Managers
02. Customer Service Managers
03. Performance analysts
Why take this course?
Taking part in this training course is crucial for supply chain and customer service professionals wishing to improve service levels in their sector. It offers concrete strategies for overcoming obstacles such as late deliveries and stock-outs, while using modern tools such as ERP systems to increase operational efficiency. The course’s interactive workshop enables participants to develop personalised action plans, ensuring practical application of the skills acquired. This training is essential for improving customer satisfaction and overall performance in a competitive industrial environment.
Teaching Method
Our teaching method is designed to optimise learning and participant engagement by integrating a variety of interactive and practical techniques:
- Sessions begin with interactive presentations where key KPI concepts are explained in detail. Using advanced multimedia technologies, these presentations encourage the active participation of learners.
- In order to put theory into practice, we incorporate real-life case studies and concrete examples from a variety of industry sectors.
- A significant part of the course is dedicated to practical exercises using real or simulated data sets.
- Group discussion sessions allow participants to share perspectives and tackle complex problems collectively.
DEFINITION
Download our 6 data sets to practise basic indicators on industrial data. What are the key operating indicators that you need to put in place quickly in your production unit? Start using your data now to improve your industrial performance.
Optimising service levels and organisation